Refunds may be available for 12 month memberships whose accounts have automatically renewed after the 1 year term, and are no longer in need of the M5 question bank beyond that time. If you're within a month of your automatic renewal payment, your automatic renewal payment will be fully refunded with no questions asked. Refund requests after the month's time of your automatic renewal will be personally reviewed by the M5 and may be granted, as well, depending on the circumstance. To request a refund, just click here and fill out the contact form. Please type "Refund Request" in the subject line, and the reason for the refund request in message area.
Quick favor: Contesting the charges with your credit card company (chargeback) will delay your refund, so we ask that you please email us first so that the transaction can be completed immediately without third party delays.