Cancellation and Refund Policy

  • Renewal Policy for Automatic Renewing Memberships

    We will charge or debit your payment method at the beginning of your membership. When the system automatically renews your M5 annual membership subscription, we will use the payment method currently associated with your account. This will be processed by PayPal, which is the payment processing company that we use to process payments. If your credit or debit account has been closed or your payment method is otherwise invalid, your subscription will not renew and your annual membership will revert to a non access account (all of your exam history, statistics and member profile information will remain intact, though). Upon a skipped payment due to credit or debit account failure, you will receive an email notification of the skipped payment 10 days and 5 days prior to automatic downgrading of the membership. If we are unable to collect payment prior to your renewal date, and you wish to retain your M5 annual membership, you will be subject to current payment plan offerings. In certain cases, such as an expired card, our payment processor may contact the card issuing bank for updated information to allow the purchase to go through. You can view your payment method at any time by logging in to https://www.m5boardreview.com, navigating to "My Account -> Billing Information" from the left vertical menu.

    Until you cancel, billing will continue indefinitely until the credit or debit card expires or becomes invalid. The Cancellation and Refund Policy explained below.

  • Cancellation and Refund Policy

    1. Cancelling Automatically Renewing Memberships

      1. Cancelling an Automatically Renewing Membership Purchased on m5boardreview.com

        If you have purchased an annual automatically renewing M5 membership on m5boardreview.com, and would like to stop the subscription from automatically renewing at the time of your membership's annual anniversary, you can do so at any time by logging in to m5boardreview.com, navigate to "My Account -> Cancel Automatic Renewal" and click the "Submit" button. Except as provided below, any amounts paid prior to your cancellation will not be refunded, but your membership will still retain full access until your anniversary date. After that time, your membership will automatically downgrade to non-access status and you will not be charged again.

    2. Requesting a Refund for Automatically Renewing Memberships

      1. Annual Memberships

        If after cancelling your automatically renewing annual M5 membership you wish to receive a refund, you must email us with the request within thirty (30) days of your initial purchase and not have logged into your account more than five (5) times, or in the case of a renewal, no more than ninety (90) days after your renewal date and not have logged into your account following the renewal. We will cancel your M5 membership at the time of refund and your account will revert to non-access status (all exam history and membership information will remain intact, however, in the case that you would like to continue with the M5 at a later date). All refund requests will be considered, and we are here to help, but they are subject to discretionary approval on a case-by-case basis if outside of the terms listed above.

    3. Cancellation of a Non-Renewing Three (3) Month or Six (6) Month Membership Purchased through the M5 Board Review Website

      If you wish to cancel your three (3) month or six (6) month non-renewing membership and request a full refund, you must email us to cancel your membership within fifteen (15) days of your initial three (3) month purchase, or within thirty (30) days of your initial six (6) month purchase. We will cancel your M5 membership at the time of the refund and your account will revert to a non-access membership with all your exam history and membership information intact.

      IMPORTANT NOTE: At our sole discretion, membership fees for M5 memberships may not be refunded if the membership has been canceled due to a violation of our Terms and Conditions.

  • Modifications

    We reserve the right to revise the terms of these policies. Any changes made will apply to all memberships created or renewed after the date such change was implemented.

    IMPORTANT NOTE: All memberships, regardless of type, are subject to the Terms and Conditions for the M5 Board Review website.

 

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